These Terms of Service govern your access to and use of the Sugar Sangini metabolic self-management application (“Platform”). Sugar Sangini is an independent digital health initiative developed in collaboration with researchers from the Department of Community Medicine & School of Public Health at PGIMER, Chandigarh.
By downloading, creating an account on, accessing, or entering self-management records into Sugar Sangini, you acknowledge that you have read, understood, and agreed to comply with these Terms, as well as our Data Privacy Protocols.
Acceptance of Terms
Your continued use of the Platform signifies your acceptance of these Terms of Service. If you do not agree with any provision of these Terms, you must discontinue use of the application. Sugar Sangini is provisioned solely for non-commercial educational and public health self-management evaluation. Use of the Platform for commercial solicitation, advertising, or unauthorized data scraping is strictly prohibited.
Where access or registration is assisted by a healthcare worker, such personnel act solely as facilitators. The agreement remains exclusively between you and the developers of Sugar Sangini.
User Eligibility
The Platform is provisioned for individuals meeting the following inclusion parameters:
- check_circleAge Requirement: Individuals must be eighteen (18) years of age or older under Indian law. Minor access (ages 12–17) is permitted only with verifiable parental or legal guardian consent validated by a participating physician.
- check_circleHealth Context: Designed specifically for individuals diagnosed with Type 2 Diabetes Mellitus (T2DM), Prediabetes, or Impaired Fasting Glucose seeking guided lifestyle self-management support.
- check_circleTerritory: Intended for users residing within India who possess an active mobile phone number capable of receiving SMS authentication.
- check_circleLegal Capacity: You warrant that you have full legal capacity to understand and provide informed consent under the Digital Personal Data Protection Act, 2023.
Description of Service
Sugar Sangini provides digital self-management tools to help users track lifestyle factors and better manage their metabolic health. The core features available within the Platform include:
The Platform is strictly an educational companion. It does not sell commercial medications, diagnostic equipment, or health products.
Medical Disclaimer & Clinical Scope
IMPORTANT NOTICE: NON-EMERGENCY, EDUCATIONAL PLATFORM
PGIMER Institutional Health Notice. Please review carefully before use.
Sugar Sangini is designed solely for health education and self-management support. It is NOT an emergency medical service, an automated diagnostic tool, or a substitute for professional medical judgment, in-person consultation, clinical diagnosis, or individualized prescription therapy.
All estimates, charts, and conversational replies generated by AI Sangini are for general educational purposes only. They do not constitute the practice of medicine or provide formal diagnostic medical advice.
Never alter, stop, or start any prescription medications, insulin dosages, or clinical treatments without direct instructions from your treating physician.
Account Registration and Security
Users register and are uniquely identified using a mobile phone number or email address through a secure authentication process. You agree to:
- Provide truthful, current, and accurate registration information.
- Maintain the confidentiality of your device access PINs and authentication codes.
- Promptly report any suspected unauthorized access or lost device to sugarsangani@gmail.com.
- Not share your account credentials with unvetted third parties, except an authorized immediate family caregiver.
Privacy & Data Protection
Sugar Sangini operates in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the National Ethical Guidelines for Biomedical and Health Research formulated by the Indian Council of Medical Research (ICMR).
1. No Commercial Sale: PGIMER does not sell, trade, rent, or monetize your personal or health information to commercial insurance companies, advertisers, or drug marketers.
2. Secure Storage: Health records entered in the app are stored securely on servers located in India with standard industry encryption.
3. Right to Withdraw & Deletion: You have the right to request deletion of your account and stored personal data at any time via the Data Deletion Request feature.
User Conduct and Permitted Use
You agree to use the Platform responsibly and for its intended purpose. You agree not to:
Hosting & Technical Infrastructure
To provide a secure and reliable experience, Sugar Sangini utilizes standard infrastructure services located in India:
| Service Component | Provider / Location | Function |
|---|---|---|
| Application & Database Hosting | Amazon Web Services (AWS) | Data is stored securely on Amazon Web Services (AWS) in a publicly isolated RDS instance accessible only by the server for making ORM calls, hosted within India in accordance with domestic data guidelines. |
| SMS Delivery Service | Licensed Telecom Gateway | Delivers one-time verification passwords (OTP) and scheduled reminders to registered users. |
PGIMER is not liable for service interruptions caused by telecommunication carrier outages, Internet service disruptions, or maintenance downtime.
Intellectual Property Rights
All software, design elements, visual interfaces, educational materials, logos, and content within Sugar Sangini are owned by the Department of Community Medicine & School of Public Health, PGIMER, Chandigarh.
Users are granted a revocable, limited, personal, non-exclusive, non-transferable license to use the application solely for individual self-management purposes.
Limitation of Liability
To the fullest extent permitted under applicable Indian law, PGIMER and its team members will not be liable for any indirect, incidental, special, or consequential damages resulting from:
- Errors or inaccuracies in self-entered blood glucose or dietary records.
- Delay or failure in seeking formal clinical care or emergency medical assistance.
- Temporary server downtime, network connectivity problems, or app unavailability.
- Reliance on general conversational educational replies rather than advice from your treating physician.
Disclaimer of Warranties
The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. PGIMER makes no warranties, express or implied, regarding uninterrupted operation, absolute accuracy of automated guidance, or merchantability for any specific non-educational purpose.
Terms Modifications & Updates
PGIMER may update or amend these Terms of Service periodically to reflect changes in legal or institutional protocols. Material updates will be communicated through an in-app notice or SMS before they take effect. Continued use of the Platform after changes are posted represents your acceptance of the updated Terms.
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any legal disputes or claims arising out of or related to these Terms will be subject to the exclusive jurisdiction of the competent courts in Chandigarh, India.
Institutional Contact Directory
For questions regarding these Terms or the Sugar Sangini platform, you may contact:
Sector 12, Chandigarh, 160012, India
PGIMER Campus, Sector 12, Chandigarh, 160012, India
Frequently Asked Questions Regarding Platform Terms
Clear clarifications concerning user expectations, clinical scope, and data handling.
1. Is Sugar Sangini intended to replace my routine hospital doctor visits?expand_more
2. How is my consent recorded under the DPDP Act, 2023?expand_more
3. Can a family member help log my readings?expand_more
4. How do I request account and data deletion?expand_more
5. Are AI Sangini recommendations verified by medical specialists?expand_more
The Sugar Sangini platform is an academic research project developed and maintained by Dr. Madhu Gupta through the Department of Community Medicine and School of Public Health, PGIMER, Chandigarh. This document describes our data policies in accordance with applicable data protection regulations (including the DPDP Act, 2023).